1. HOW CAN I SEE WHOLESALE PRICES?
You can become a member of our website free of charge so that you can see the price, stock status and product features of the products you want to order and create an order. We only accept wholesale orders through our website. When you become a member and take the first step to our business partnership, you can see product prices, stock status and product features, and create your order immediately.
2. HOW CAN I BE A MEMBER?
You can become a member for free by clicking on the Account option on the main page, clicking on Register, and filling in the relevant fields on the page that opens.
3. I FORGOT MY PASSWORD/WANT TO CHANGE, WHAT CAN I DO?
You can perform the necessary actions via the Forgot Password link on the page that opens, by clicking Login on the Account option on the main page.
4. CAN I CREATE AN ORDER BY CHOOSING A SIZE?
You can create your orders in series. In the series, there is generally 1 piece in each size of the product you want to order. You can see the size information in the product features. The size information is included in the products with the words 'Standard' or 'STD' in the quantity specified in the product specifications. For any product, you can add the relevant product to your cart and check it to see clearly how many products are shipped in the series.
5. WHERE ARE THE PRODUCTS MADE?
Only products produced in Turkey are offered for sale. We bring together the products produced by around 100 ready-made clothing manufacturers operating in Turkey with domestic and foreign retail points and boutiques that sell ready-made clothing.
6. IS THERE A BRAND LABEL ON THE PRODUCTS?
99% of the products have the manufacturer's own brand label. 1% of them do not have any brand labels.
7. CAN I SEE PRODUCTS WITHOUT ORDERING?
Our head office is in Merter, Istanbul, Turkey. We are always waiting for a coffee by talking beforehand, but there is no opportunity to see the products. We only accept orders through our website and deliver with MNG Cargo in Turkey, Aras Cargo abroad and DHL Cargo.
8. WHY MFW?
You can shop safely from our site without wasting time, without closing your store outside the city, without paying extra travel and accommodation fees. The products you buy are delivered to your address by contracted cargo with 40 years of company assurance.
9. AM I SAFE WHEN SHOPPING WITH A CREDIT CARD?
3D Secure system is used for transactions you make with a credit or debit card. 3D Secure is an identity verification system developed by card companies to ensure the security of online shopping. Your card information is not recorded without your consent and will not be viewed by third parties.
10. HOW IS THE SHIPPING FEE CALCULATED?
It is calculated according to the delivery address information you specified when creating your order.
11. THROUGH WHICH CARGO COMPANY WILL MY ORDER BE SENT TO MY DELIVERY ADDRESS?
Only MNG Cargo and Aras Cargo deliver to delivery addresses within Turkey. As for delivery addresses outside of Turkey, deliveries are made by both DHL and ÖZDOĞRU Logistics. International deliveries are made by air cargo management. If you are placing an order outside of Turkey and there is a cargo company you work with in Turkey, we can deliver your order to that cargo company. For this, please enter the information of this shipping company to the delivery address and after you create your order, inform our whatsapp +90 530 882 01 08 communication line with your order number. For detailed information, please contact [email protected] e-mail address.
12. WHEN WILL MY ORDER REACH MY DELIVERY ADDRESS?
From the moment your order reaches us; For deliveries within Turkey, cargo is delivered to your delivery address within 1-3 business days. Depending on the delivery address, deliveries are made within 2 business days after the cargo is released. For detailed information about deliveries outside of Turkey, please contact [email protected] e-mail address.
13. IS RETURN/EXCHANGE AVAILABLE?
Only defective or defective products can be exchanged. For this, you need to contact our whatsapp +90 530 882 01 08 communication line within 2 working days after the products are delivered to you. For detailed information, please contact [email protected] e-mail address.
14. DO YOU ISSUED A.TR DOCUMENT?
For orders that we deliver, we issue an A.TR certificate upon request. For detailed information, please contact [email protected] e-mail address.
15. WHO BENEFITS IMPORT TAXES?
For deliveries to the UK and many European countries, the import tax is calculated by the system and requested from you at the payment step. For countries other than these countries, all taxes that may arise in the country of delivery are borne by the buyer. For more detailed information, you can contact [email protected] e-mail address.
16. I WILL MAKE AN ORDER FOR THE FIRST TIME, WHAT DO YOU RECOMMEND?
We are a company with thousands of members that only accept wholesale orders and serve boutiques. If you are going to create an order from MFW.com.tr for the first time; To understand product/price performance more accurately; We recommend that you create an order amounting to our lower order limit. We recommend that you create an order for products in each price range when creating your order. Thus, you can more accurately determine which price range products suit your expectations and customer base, and you can choose products in this price range for your next orders.
17. I AM A WEAR MANUFACTURER, I WANT TO SELL OUR PRODUCTS ON MFW.COM.TR, WHAT CAN I DO?
If you are a manufacturing company in Turkey, you can send an e-mail containing your request to [email protected] . Your request will be answered as soon as possible.
18. I WANT TO MANUFACTURE PRODUCTS FOR MY OWN BRAND, WHAT CAN I DO?
For such requests, you can send an e-mail containing your request to [email protected] . Your request will be answered as soon as possible.
19. CAN WE USE THE PHOTOS OF THE PRODUCTS WE ORDERED?
The images of the products you order are only allowed to be used on your Instagram page and marketplaces. You can create and use your own images after you receive the order for use on your own website.
20. DO YOU HAVE A DISCOUNT APPLICATION?
Our prices are always discounted prices and an extra 2% discount is applied only for payments by money order. Apart from this, we do not have a discount application.
21. DO YOU EXPORT PRODUCTS?
If you like the product from companies in Merter and Güngören, we can collect it for $2 per piece and export it to door delivery. If anyone wants an extra with his own label, we will send it with his own brand for $2 per product. In quality control, we can do quality control for $3 per product.
22. PAYMENT OPTIONS
-Credit card